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NOW ACCEPTING NEW PATIENTS! Contact us to book your pet's next appointment.

AODA Customer Feedback Process

Accessibility for Ontarians with Disabilities Act (AODA) : CUSTOMER FEEDBACK PROCESS

The Accessibility Standards for Customer Service came into effect for the private sector in Ontario on January 1, 2012.

VetsToronto Kingston Road Animal Hospital is committed to excellence in serving all clients – including people with disabilities – and will ensure that our actions are consistent with the AODA customer service standard principles of dignity, independence, integrity, and equal opportunity.

We always welcome comments and feedback from our customers about how we can better improve our accessibility practices. If you would like to provide feedback, please take the following steps:

  1. BY PHONE
    Please call us at 416-690-0625, and ask to speak with Jane Toner, Practice Administrator.
  2. IN PERSON
    Please ask to speak with Jane Toner, Practice Administrator.
  3. BY EMAIL
    Please address your feedback to Jane Toner, Practice Administrator (jane.toner@kingstonroadah.com)

Once we have received your feedback, we will review your comments and concerns with the management team, and respond to you within seven (7) days.

Thank you for helping us to make your hospital visit a safe, caring, and enjoyable experience.

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Kingston Road Animal Hospital


Copyright © 2023 Kingston Road Animal Hospital

Company's registered name: Kingston Road Animal Hospital

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Registered Address: 1025 Kingston Road, Toronto, Ontario M4E 1T4

Menu

  • About Us
    • Meet Our Team
    • Accreditations
    • Careers
    • Payment Options
  • Pet Care
    • Dog & Cat Services
    • New Pet Owner Information
  • Online Store
  • Forms
    • New Client Form
    • Returning Client Form
    • Covid-19 Screening
  • Resources
    • AODA Customer Feedback Process
    • Useful Links
    • Wildlife
  • Blog
  • Contact Us
  • REQUEST AN APPOINTMENT
  • Service in Spanish, Portuguese, and Tagalog
  • DOWNLOAD OUR APP
  • AFTER HOURS EMERGENCIES

Call Us

  • GET IN TOUCH
  • REQUEST AN APPOINTMENT

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